How to Fix Play Store Error!

Download this video for viewing in HD on your smartphone or computer.
Click Here to Download High-Quality HD video to your Smartphone or Computer.

This video was brought to you by AndroidRoot.org. Click Here to See at AndroidRoot.org

For those of you having some trouble with your Play Store such as Play Store force closing or giving you an error when downloading/installing/purchasing new apps, here’s a simple way to reset Play Store data and make it work again.

Some error messages you might be getting are like, “Unfortunately, Google Play Store has stopped.”, “Error processing purchase”, or similar error messages.

So, let’s try fixing it by clearing data in Application Settings.

Step 1. Go to Settings and go to either “Application manager” or “Apps”.  This may differ slightly depending on the type of Android smartphone/tablet you have.

howto-fix-playstore-error-1

Step 2. Select the “ALL” tab and find “Google Play Store”.

howto-fix-playstore-error-2


Step 3. Press on “Clear data”, “Clear cache”, then “Force stop”, in that order.

howto-fix-playstore-error-3

Step 4. Open Play Store and you should be welcomed with Google Play terms of service pop-up window.  After that your Play Store should work nicely.  This will work on pretty much any Android device, for both rooted and not rooted.

howto-fix-playstore-error-4

Join the HighOnAndroid VIP Fans List for free help from Max and discounts on Android accessories.

Max Lee

Max Lee is the founder of HighOnAndroid.com. Max makes Android tutorials and review videos for people who want to get high on Android over at his YouTube channel and Korean YouTube channel.

88 Responses

  1. Jonathan says:

    Hi,
    I tried this information for my 7″ CRAIG touch screen Android tablet version 4.0.3 to delete the cache and the Google Store Play app is still crashing. CRAIG model number is CMP741e

    Thank you for trying though/

    Jonathan

  2. sourabh says:

    still it’s not working…

  3. craszh says:

    Hi MAX,

    This is not working for me I installed BlackStar BlackJellyBean from XDA for galaxy note i717 and installed their theme work fine at first. After Titanium restore apps my Play Store keep getting force closes. Any idea? Thanks in advance.

  4. carlos says:

    Hi its still not working i tried so many times but its not working wew

  5. jhen says:

    still not working, what will I do?!

  6. zeinab says:

    still not working, what will I do?!

  7. perla says:

    its still not work, cant install apps. PLEASE HELP

  8. gladys says:

    Still not working…:-(

  9. • chaaaa • says:

    hey i tried doing the things you instructed but when i open my google play it suddenly disapperas .. please helpme .. my tablet is samsung GT-N800 ..

  10. astrie says:

    hufhhh still not working phewww

  11. dimas says:

    yeahh,,,it’s workingg!!! thanks
    the steps :
    1.remove your account google
    2.go to setting –> apps –> google play store –> clear cache –> clear data –> force stop…then turn off your android,,,wait 5-10 sec,,turn on…
    3.open google play store with new account 🙂
    it’s working to me….

  12. J Williams says:

    Had same problem found there are 2 steps

    1. Select the Google Play Store app, and then tap “Clear data” and “Clear cache”.

    2. Select Download manager and tap “Clear data” and “Clear cache”.

    Worked had tried step 1 over and over did not work until I found out about Download Manager step.
    Hope this works for you

  13. jugal biyani says:

    Still play store not working

  14. ismail says:

    mine not working?? whats da problem?

  15. huhuhu says:

    try setting up the right time and date

  16. Yazdan says:

    Go into recovery mode wipe cache reboot and open play store it ask you to accept then it will work

  17. Sarah Wassell says:

    Worked perfect and faster than ever thanks!

  18. HUSAIN says:

    THANK YOU VERY MUCH
    PROBLEM SOLVED

  19. Edi says:

    Hi , I have Samsung Galaxy Young S5360 . Google Play Store is not working , I did what you said , but it always not working , can you tell me what can I do except for what you said ? I cleared my data , my cache , and it doesn’t work .

  20. fauvad says:

    its working now thnaks

  21. tsitsi says:

    ufff! it worked, thanx lots

  22. tsitsi says:

    it worked. thanks

  23. eaglevi says:

    it worked. Thanks

  24. Rj says:

    Fucking 3rd class Android System.. didn’t working shame on u … Samsung Company

  25. Paula says:

    I did the steps just like it said twice and we still get an error message on my daughters phone she has the Samsung Galaxy S3 I know that the verison of play store that she has is the same as the one on my HTC Droid Incredible 4G LTE and mine works just fine.

    Any other ideas we tried Verizon’s tech support and they were no help.

  26. Mubashar Aslam says:

    Easiest way to solve the problem is: go to setting, application manager, all, click menu and click on “Reset app preferences” and reset apps.

    You will not lose any data and all application preferences will be set to default. Which solve the problem.

  27. stan the man says:

    check your download manager is enabled had the same problem with my play store and it seemed that the download manager was disabled worked for me

  28. Katherine says:

    Hi
    i dont even have the Play store in my Application Manager.
    its gone cant update i have the icon on my phone S4 but dose nothing

    Help please i cant buy or update anything

    • donna says:

      same here… please help… the icon is missing and keep unfortunetly google play store has stopped what to do help

    • donna says:

      try this….
      Goto Settings->Applications->Downloaded Apps, press left button ( popup appears with 2 items : “Sort.. ” and “Apps Preferences.. ” ) choose “Apps preferences”” and after that, the error disappeared and i could download apps from Google Play again !

  29. Best IT Jobs says:

    Thanks work it for me..

  30. anointed says:

    Resetting app preferences wirked for me

  31. hsvdhdjg says:

    TTTTTTTTTHHHHHHHHHHHAAAAAAAAAAAANNNNNNNNNNNNNKKKKKKKKKKKSSSSSSSS!!!!!!!!!!!!!!!!!

  32. kiko says:

    Still not working, ive change my account, it did work and after 10 min, it stopped again. Somebbody please. Tell me wat to do.,

  33. kiko says:

    wer can I find the recovery mode for my sony tablet s. Tnx

  34. justin says:

    So I have tried everything on here, that everybody has offered and like Google Play Store is still not working and its giving me the unfortunate of a Google Play Store has stopped, Nothing i Nothing is working!

  35. justin says:

    So I have tried everything on here, that everybody has offered and like Google Play Store is still not working and its giving me the unfortunately Google Play Store has stopped, Nothing i Nothing is working!

  36. nidx says:

    Google play store nt working. Ive tried evrything. Plz help n now its nt even showing fb, whatsapp and othr apps bcx they r nt getting updated bcx of this error. My phone is samsung galaxy grand duos.

  37. Hamza says:

    still not working

  38. if I searchsome one resalt also anything

    my mo lava iris 504g

  39. jeevan says:

    Hello admin
    Please tell me a solution for this
    I am using HCL ME Connect v3 Tablet
    I am Installed Google Play Store…
    Error Msg Coming
    ALWAYS LIKE THIS
    Unfourtanetly Google Play Store Has Stopped
    I am followed the rules correctly
    Which you have given up
    But the error msg is always coming
    When i opened play store
    I nearly used that rules about 50 times
    Please give me a solution
    Please
    Pleaseee

  40. Sarah says:

    Worked great for me. I also had to clear the data and force to stop the google play service along with the google Play store. on the Application manager.
    Thanks for the help.

  41. hj says:

    i’ve tried everything nothing works HELP

  42. Hey how can I fix this problem. When I download some apps its giving me a ERROR CODE DURING APPLICATION INSTALL: “960” PLEASE help me how to fix my Google play store. I don’t know what to do. I tried all steps but still its not working. Help me please

  43. Hey how can I fix this problem. When I download some apps its giving me a ERROR CODE DURING APPLICATION INSTALL: “960″ PLEASE help me how to fix my Google play store. I don’t know what to do. I tried all steps but still its not working. Help me please

  44. Kris says:

    Thanks a ton. Wish I Googled you sooner. That message was driving me nuts. HTC One working great now.

  45. Kimberly Hernandez says:

    I did every step but it wont function

  46. Ashesh Shrestha says:

    Thanks for sharing! For Android Fix: Google Play Error 481 fix visit this site here: http://appslova.com/android-fix-google-play-error-481/

  47. jivanbhai says:

    many many thanks great jobs

  48. maria talita says:

    Hello, could I ask you something?
    I tried to download some program, but PlayStore kept saying Error, there is insufficient space on the device. Though I had enough space for that program. It sucks, how should I do to fix this?

  49. Y Loke says:

    The problem was solved by pressing Uninstall updates option followed by rebooting my Note 1. None of the above suggestions worked on my Galaxy Note 1.

  50. beth says:

    awesome thanks worked for me will try to remember if it happens again

  51. jhon lorenzo says:

    I can’t signin anymore I follow all the rule but always couldn’t establish network I’m tired to play store

    • Kurt Zimon Moje says:

      Are you rooted device , i think yes follow this step

      1.Download the app called root browser in net
      2.open the root browser
      3.find and opene etc folder
      4.find and open the delete the host text

      Its work for me 🙂

  52. DoDo labs... says:

    None of them helped. 🙁
    Any other idea?

    • Kurt Zimon Moje says:

      Are you rooted device , i think yes follow this step

      1.Download the app called root browser in net
      2.open the root browser
      3.find and opene etc folder
      4.find and open the delete the host text

      Its work for me :>

  53. SERGIO says:

    My first issue is I can’t even log into my gmail account nor log into google play account.
    Followed your process and still didnt work.
    Factory reset and follow the process again still didnt work.
    I have the Samsung Tab 3 running on 4.4.2 and gapps version is 4.8.20.
    When I try to log into the account it keep telling:

    Couldnt Sign In…
    Cant establish a reliable connection to the server
    This could be a temporary problem, Try again or connect to another Wi-Fi network.

    Does anyone have the apk file to just install for a non rooted tablet.
    I dont want to root the device. Is there any other fix???
    PLEASE HELP. Any information would be helpful.

    • Kurt Zimon Moje says:

      Are you rooted device , i think yes follow this step

      1.Download the app called root browser in net
      2.open the root browser
      3.find and opene etc folder
      4.find and open the delete the host text

      Its work for me

  54. ESDRAAZ says:

    IF I HAVE´NT THE GOOGLE PLAY JUST THE ICON IN MY SCREEN ? WHAT I SHOULD DO

  55. monica says:

    Thanks so much for your help , it work’s

  56. aiza ayeh says:

    it won’t work, help.. i follwed the instructions but doesn’t work. after i clear all the data, my play store said the app has stopped unexpectedly.. HELP please.

  57. Pele says:

    Hi so I followed all the instructions listed. I still can’t purchase any gems in clash of clans. I keep receiving the error high-risk check back in 30 minutes. I have also tried to go to google accounts and remove account and deleted other accounts and used one to resign back in and still can’t purchase any gems and the same error link pops up. Any ideas what I can do? or do I have to wait a few days or weeks in order to purchase apps or gems because of the new google security. Help please!

  58. Yazan Al-Habal says:

    I have another solution! You need Clean Master and Psiphon (VPN
    Creator), Open Clean Master and click on Junk Files, then when the junk
    files are found, Have to check all boxes in junks and then clean it,
    when finished cleaning the phone, Open Psiphon, Click on Tunnel whole
    device (for fixing Google play and accessing American servers to all
    locations), Tick I trust this app and click on OK, Then wait for the “p”
    text to be blue, and then go back to Play Store.

  59. lenovo says:

    Help me out my lenovo tab is sufring from problems first my tabs YouTube and play store are not working well and saying that retry no network connection but I do got connections my browers is working but play store and YouTube is not help

  60. Krishnaprasad arakkal says:

    Hi,
    I just wanted to know that if all my apps will go or show errors if I ‘clear data’ of Google playstore in application manager. I have a brother and he is so fond o clash of clans and will KILL me if I do anything. Pls help me out here.

  61. Kit says:

    These steps got my device 90 percent there but I had to reset the machine and then follow the steps a second time and when trying to stop play store a message came up do you want to replace with factory version of Play Store. I answered yes and the new version downloaded I had to turn in on and now all works great with no error message now !

  1. January 21, 2015

    […] How to Fix Play Store Error! | HighOnAndroid.com – … Google Play Store has stopped.”, “Error processing purchase”, or similar error messages. So, let’s try fixing it by clearing data in Application … CruzerLite Galaxy S4 Cases! » … I have Samsung Galaxy Young S5360 . Google Play Store is not working , I did what you said … […]

Leave a Reply

Your email address will not be published. Required fields are marked *