How to Fix Play Store Error!

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For those of you having some trouble with your Play Store such as Play Store force closing or giving you an error when downloading/installing/purchasing new apps, here’s a simple way to reset Play Store data and make it work again.

Some error messages you might be getting are like, “Unfortunately, Google Play Store has stopped.”, “Error processing purchase”, or similar error messages.

So, let’s try fixing it by clearing data in Application Settings.

Step 1. Go to Settings and go to either “Application manager” or “Apps”.  This may differ slightly depending on the type of Android smartphone/tablet you have.

howto-fix-playstore-error-1

Step 2. Select the “ALL” tab and find “Google Play Store”.

howto-fix-playstore-error-2

Step 3. Press on “Clear data”, “Clear cache”, then “Force stop”, in that order.

howto-fix-playstore-error-3

Step 4. Open Play Store and you should be welcomed with Google Play terms of service pop-up window.  After that your Play Store should work nicely.  This will work on pretty much any Android device, for both rooted and not rooted.

howto-fix-playstore-error-4

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Max Lee

Max Lee is the founder of HighOnAndroid.com. Max makes Android tutorials and review videos for people who want to get high on Android over at his YouTube channel.

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  • Jonathan

    Hi,
    I tried this information for my 7″ CRAIG touch screen Android tablet version 4.0.3 to delete the cache and the Google Store Play app is still crashing. CRAIG model number is CMP741e

    Thank you for trying though/

    Jonathan

    • john williams

      Repeat and also clear system download manager in apps at the same time should work did for me

      • Sandi

        This worked Thanx a lot

      • sherita

        yes that worked great
        thank you thank you

  • sourabh

    still it’s not working…

    • ismail

      bro does ur store start working again ?

  • craszh

    Hi MAX,

    This is not working for me I installed BlackStar BlackJellyBean from XDA for galaxy note i717 and installed their theme work fine at first. After Titanium restore apps my Play Store keep getting force closes. Any idea? Thanks in advance.

  • carlos

    Hi its still not working i tried so many times but its not working wew

  • jhen

    still not working, what will I do?!

  • zeinab

    still not working, what will I do?!

  • perla

    its still not work, cant install apps. PLEASE HELP

  • gladys

    Still not working…:-(

  • • chaaaa •

    hey i tried doing the things you instructed but when i open my google play it suddenly disapperas .. please helpme .. my tablet is samsung GT-N800 ..

  • astrie

    hufhhh still not working phewww

  • dimas

    yeahh,,,it’s workingg!!! thanks
    the steps :
    1.remove your account google
    2.go to setting –> apps –> google play store –> clear cache –> clear data –> force stop…then turn off your android,,,wait 5-10 sec,,turn on…
    3.open google play store with new account :)
    it’s working to me….

    • yllnor

      how do you delete your account?

      • abdifatah fuad

        first go to setting then to account and sync .you able to you acccount then click it and ita gives an option remuve or add then press remuve . ypu are welcomed

    • gtry

      it works once. but if you power off and it does not work again

  • J Williams

    Had same problem found there are 2 steps

    1. Select the Google Play Store app, and then tap “Clear data” and “Clear cache”.

    2. Select Download manager and tap “Clear data” and “Clear cache”.

    Worked had tried step 1 over and over did not work until I found out about Download Manager step.
    Hope this works for you

    • Gva

      it reduces my tension. Thnx….. :-)

    • johno

      Hey J thanks a lot that really worked for me. Thanks for taking the time to to help us lesser educated in the way of the magic signals. Johno

    • http://yahoomail kiko

      Still not working, ive change my account, it did work and after 10 min, it stopped again. Somebbody please. Tell me wat to do.,

    • dha

      Thanks a lot.. it worked! :)

  • jugal biyani

    Still play store not working

  • ismail

    mine not working?? whats da problem?

  • http://hahahah.com huhuhu

    try setting up the right time and date

  • Yazdan

    Go into recovery mode wipe cache reboot and open play store it ask you to accept then it will work

    • kiko

      wer can I find the recovery mode for my sony tablet s. Tnx

  • Sarah Wassell

    Worked perfect and faster than ever thanks!

  • HUSAIN

    THANK YOU VERY MUCH
    PROBLEM SOLVED

  • Edi

    Hi , I have Samsung Galaxy Young S5360 . Google Play Store is not working , I did what you said , but it always not working , can you tell me what can I do except for what you said ? I cleared my data , my cache , and it doesn’t work .

  • fauvad

    its working now thnaks

  • tsitsi

    ufff! it worked, thanx lots

  • tsitsi

    it worked. thanks

  • eaglevi

    it worked. Thanks

  • Rj

    Fucking 3rd class Android System.. didn’t working shame on u … Samsung Company

  • Paula

    I did the steps just like it said twice and we still get an error message on my daughters phone she has the Samsung Galaxy S3 I know that the verison of play store that she has is the same as the one on my HTC Droid Incredible 4G LTE and mine works just fine.

    Any other ideas we tried Verizon’s tech support and they were no help.

  • Mubashar Aslam

    Easiest way to solve the problem is: go to setting, application manager, all, click menu and click on “Reset app preferences” and reset apps.

    You will not lose any data and all application preferences will be set to default. Which solve the problem.

    • olka

      it works, thank you so much! :)

    • philosopher

      Thanks. This worked for me.

      • philosopher

        Unfortunately it has started crashing again.

    • rmpbklyn

      when i did that , it asked to update google play

  • stan the man

    check your download manager is enabled had the same problem with my play store and it seemed that the download manager was disabled worked for me

  • Katherine

    Hi
    i dont even have the Play store in my Application Manager.
    its gone cant update i have the icon on my phone S4 but dose nothing

    Help please i cant buy or update anything

    • donna

      same here… please help… the icon is missing and keep unfortunetly google play store has stopped what to do help

    • donna

      try this….
      Goto Settings->Applications->Downloaded Apps, press left button ( popup appears with 2 items : “Sort.. ” and “Apps Preferences.. ” ) choose “Apps preferences”” and after that, the error disappeared and i could download apps from Google Play again !

      • dika

        thank you it’s work

  • http://best-itjobs.com Best IT Jobs

    Thanks work it for me..

  • anointed

    Resetting app preferences wirked for me

  • hsvdhdjg

    TTTTTTTTTHHHHHHHHHHHAAAAAAAAAAAANNNNNNNNNNNNNKKKKKKKKKKKSSSSSSSS!!!!!!!!!!!!!!!!!

  • http://yahoomail kiko

    Still not working, ive change my account, it did work and after 10 min, it stopped again. Somebbody please. Tell me wat to do.,

  • kiko

    wer can I find the recovery mode for my sony tablet s. Tnx

  • justin

    So I have tried everything on here, that everybody has offered and like Google Play Store is still not working and its giving me the unfortunate of a Google Play Store has stopped, Nothing i Nothing is working!

  • justin

    So I have tried everything on here, that everybody has offered and like Google Play Store is still not working and its giving me the unfortunately Google Play Store has stopped, Nothing i Nothing is working!

  • nidx

    Google play store nt working. Ive tried evrything. Plz help n now its nt even showing fb, whatsapp and othr apps bcx they r nt getting updated bcx of this error. My phone is samsung galaxy grand duos.

  • Hamza

    still not working

  • http://all raghunath mali

    if I searchsome one resalt also anything

    my mo lava iris 504g

  • jeevan

    Hello admin
    Please tell me a solution for this
    I am using HCL ME Connect v3 Tablet
    I am Installed Google Play Store…
    Error Msg Coming
    ALWAYS LIKE THIS
    Unfourtanetly Google Play Store Has Stopped
    I am followed the rules correctly
    Which you have given up
    But the error msg is always coming
    When i opened play store
    I nearly used that rules about 50 times
    Please give me a solution
    Please
    Pleaseee

  • Sarah

    Worked great for me. I also had to clear the data and force to stop the google play service along with the google Play store. on the Application manager.
    Thanks for the help.

  • hj

    i’ve tried everything nothing works HELP

  • http://highonandroid.com Ako Na Ang Matakaw

    Hey how can I fix this problem. When I download some apps its giving me a ERROR CODE DURING APPLICATION INSTALL: “960” PLEASE help me how to fix my Google play store. I don’t know what to do. I tried all steps but still its not working. Help me please

  • http://highonandroid.com Ako Na Ang Matakaw

    Hey how can I fix this problem. When I download some apps its giving me a ERROR CODE DURING APPLICATION INSTALL: “960″ PLEASE help me how to fix my Google play store. I don’t know what to do. I tried all steps but still its not working. Help me please

  • Kris

    Thanks a ton. Wish I Googled you sooner. That message was driving me nuts. HTC One working great now.

  • Kimberly Hernandez

    I did every step but it wont function

  • Ashesh Shrestha

    Thanks for sharing! For Android Fix: Google Play Error 481 fix visit this site here: http://appslova.com/android-fix-google-play-error-481/

  • jivanbhai

    many many thanks great jobs

  • maria talita

    Hello, could I ask you something?
    I tried to download some program, but PlayStore kept saying Error, there is insufficient space on the device. Though I had enough space for that program. It sucks, how should I do to fix this?

  • Y Loke

    The problem was solved by pressing Uninstall updates option followed by rebooting my Note 1. None of the above suggestions worked on my Galaxy Note 1.

  • beth

    awesome thanks worked for me will try to remember if it happens again

  • jhon lorenzo

    I can’t signin anymore I follow all the rule but always couldn’t establish network I’m tired to play store

  • DoDo labs…

    None of them helped. :-(
    Any other idea?

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  • SERGIO

    My first issue is I can’t even log into my gmail account nor log into google play account.
    Followed your process and still didnt work.
    Factory reset and follow the process again still didnt work.
    I have the Samsung Tab 3 running on 4.4.2 and gapps version is 4.8.20.
    When I try to log into the account it keep telling:

    Couldnt Sign In…
    Cant establish a reliable connection to the server
    This could be a temporary problem, Try again or connect to another Wi-Fi network.

    Does anyone have the apk file to just install for a non rooted tablet.
    I dont want to root the device. Is there any other fix???
    PLEASE HELP. Any information would be helpful.

  • ESDRAAZ

    IF I HAVE´NT THE GOOGLE PLAY JUST THE ICON IN MY SCREEN ? WHAT I SHOULD DO

  • monica

    Thanks so much for your help , it work’s

  • aiza ayeh

    it won’t work, help.. i follwed the instructions but doesn’t work. after i clear all the data, my play store said the app has stopped unexpectedly.. HELP please.